Winning the hearts and minds of customers comes from trust earned over the long haul. Organisations need to continuously demonstrate they understand and care about their customer’s business and deliver on their promises. In large organisations, where many people affect the customer experience, strong client relationships require a clear vision and expectations, staff engagement, tools and training. Consistent and continuous effort over the long term will deliver results. 



We help organisations build and strengthen their client relationships by:



• Developing client relationship management frameworks with clear vision, roles, responsibilities, KPIs, tools, templates and associated business processes
 

• Implementing contact database tools and associated business processes
 

• Implementing effective client communication and entertainment
 

• Developing templates for client relationships plans and reports
 

• Facilitating client relationship planning meetings
 

• Training relationship managers on the technical and emotional skills required to perform
 

• Aligning client satisfaction assessments with project delivery and client relationship management programmes.
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Read about Linda and Camille, our client relationship management experts, here.  See our other services here.